Job Title: Assistant Lettings Manager

Location: Blackheath Village

Brand: John Payne

Salary: Competitive Salary Package

Hours: Monday to Thursday from 8:30am to 6pm, Friday 8:30am to 5pm and Saturdays from 9:30am to 4:30pm (day in lieu).

Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car.

About The Acorn Group:

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.

Job Summary and Key Responsibilities:

The ideal candidate for the position of Assistant Lettings Manager will be highly motivated, career-driven and possess a strong understanding of the current rental market, preferably within the Greater London area. This role will support the Lettings Manager in driving branch performance and delivering exceptional customer service.

Duties will include:

• Supporting the Lettings Manager in growing the branch's lettings business and income.

• Conducting market appraisals and securing instructions on residential rental properties.

• Registering, qualifying and managing applicants.

• Arranging and conducting viewings and negotiating offers to secure property lets.

• Building and maintaining strong relationships with landlords and tenants.

• Identifying additional business opportunities and referring clients to the appropriate divisions.

• Maintaining exceptional standards of customer care.

• Meeting and exceeding personal and branch targets.

• Implementing effective canvassing and marketing strategies.

• Ensuring compliance with all current lettings legislation and company procedures.

• Maintaining up-to-date knowledge of available properties and local market conditions.

• Supporting and mentoring junior team members.

• Deputising for the Lettings Manager in their absence.

We have the highest expectations of our staff, but the reward is an enjoyable work environment with fantastic earning potential, excellent incentives and personal recognition and development for achieving exceptional results.

Skills required:

• Previous experience within a Senior Lettings Negotiator or Assistant Lettings Manager position, with a proven track record in winning new business.

• PropertyMark Technical Award in Residential Lettings and Property Management or equivalent (preferred but not essential).

• Well-developed interpersonal and communication skills.

• Valuation and listing experience.

• Excellent sales and negotiation skills.

• High level of customer service.

• Positive attitude and professional telephone manner.

• Self-motivated with the drive and determination to succeed.

• Ability to build and maintain trusted relationships with clients and colleagues.

• Ability to adapt and respond positively to change.

• Previous experience supporting, coaching or mentoring colleagues would be advantageous.

What we can offer you:

• Proven track record for career growth and advancement within the company.

• Market-leading training and ongoing professional development.

• Supportive and collaborative team environment

Benefits:

• Structured training and support through The Acorn Academy.

• Excellent opportunities for career progression.

• Fabulous rewards and incentives for top achievers.

• Annual Awards Ceremony.

• Excellent uncapped commission structure with further bonuses.

• Generous holiday allowance, increasing by one day per year of service up to an additional five days.

• Excellent parental leave and company fertility policy.

• Access to an Employee Assistance Programme, including access to a virtual GP 24/7 and Mental Health First Aiders.

• Retail discounts.

The Acorn Group, as part of LRG, is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence within the property industry.

LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies and any such submissions will not be considered.